FAQ

Where are we located?

We are currently servicing around the DuBois, PA & Brockway, PA areas, as well as the Northern Virginia area.

Why is your business called Always Authentic?

A majority of our inventory is custom made and designed by hand with great quality and authenticity.

Will you add more inventory?

All of our available items are listed on our website. Although, we will continue to grow our inventory. We may be able to add to our quantity for certain items if requested and we will update our inventory as we create/find more things. 

Please reach out about this if you have an inquiry that you are unsure about.

Are there items that are available for purchase?

We are open and willing to accommodate customized creations if you have inspirations or ideas. Send us photos or a detailed description of an inspiration and we will let you know if we can create it for you!

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We also can make customized signs and cornhole boards with preferred names and/or dates that are available for purchase.

Do you provide set up or tear down?

We do not come on-site. Our goal is to provide you with the event rentals and encourage you to decorate how you prefer, on your own. Please make sure to ask us any questions you may have about the items you rent. We are happy to help provide you with some inspiration or guidance. If you feel you are unable to decorate on your own, please find/dedicate someone to help you with this.

How can we pay?

We accept cash, check, PayPal, Venmo, and Zelle. We do not accept credit cards.

How do I save my date?

We require a deposit to "save your date." 

What do I need to know about the security deposit?

A security deposit is required to secure your item(s), date of event, and replacement of missing or damaged items. This is so that you are guaranteed to have your item(s) on the date of your event and we will not rent it out to anyone else. Deposits will vary depending on specific items rented and quantity of items rented.  If we do not receive a deposit, we cannot guarantee the item(s) you want will be available. If you cancel, you will not be refunded your deposit. If your event gets rescheduled, we will work with you to reschedule renting our item(s). The deposit will be returned in full if the rental items are returned in the condition in which we gave them to you. 

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Please note: this is a small rental business with limited inventory and others renting, too. If something happens on our end that interferes with you receiving your item(s) on time or in good condition, you will be refunded. We will do our best to provide quality customer service, but please understand that life happens. This could include: 

• Damaged or missing items when returned from previous customer

• Previous customer does not return on time

• Owners’ illness or emergency

How do I receive and return the items I rent?

We offer "pick-up" or delivery within a 30 mile radius + travel fee.

A travel fee may be added depending on whether you choose pick-up or delivery. If you choose delivery, I will meet you at one of the designated locations that we provide to you. The travel fee will be charged cents/per mile, which can vary depending on gas prices. This fee applies to both: delivery prior to your event (pick-up) and after your event (return). There is no travel fee if you choose the pick-up location. We do not do pick-up or delivery on the day of your event. All rentals will need to be picked up or delivered in advance. 
 

When is full payment due?

Full payment is due 1 week prior to pick-up. We will not provide delivery or pick-up options if we have not received full payment.

What is the time frame for receiving and returning the rental items?

We will determine how early you may receive your item(s), but you are guaranteed to have all rentals in advance, as we do not do ‘day of’ pick-up or delivery. We require our items to be returned to us within 3 days of your event. All items must be returned in the condition in which we gave them to you. This is to ensure that we are able to rent them out in a timely manner to our next customer, as they are booking, as well. The cost of replacement for damaged or missing items will be assessed after the event and payment will be taken out of your deposit upon return/inspection.

What do I need to know about promoting this small business?

As we continue to promote our business, we may share photos of our rental items, from your event, on our website/social media, with your consent. If you would like to provide photos so that we can share them, please email them to us at: alwaysauthenticeventrentals@gmail.com

We will provide you with a consent form after you rent from us.